Berlin
Technische Universität Berlin Gesellschaft für Informatik e.V.
41. Jahrestagung, Gesellschaft für Informatik e.V. (GI), Berlin
Informatik 2011 > Programm > Workshops > Artikel

Evaluating a Practical Decision Support System from a Usability Perspective

Steve Dillan, Anna Prenzel, Georg Ringwelski

Abstract: If optimization software creates better solutions than any other available product it doesn't imply that users are willing to use this product. The user has to be part of the software development process to guarantee the acceptance of the final product. This paper describes our approach to achieve this critical success factor of an industrially used decision support system.